Cloud ten (X.com)

CLOUDTENPEDIA - The official shopping and shipping guide have been released for the Cloud ten merchandise store outlines essential payment procedures, fulfillment fees, and delivery policies for domestic and international buyers.

Payment Methods and Processing Fees

Customers can choose from several payment channels when purchasing merchandise. Credit, debit, and prepaid cards—including VISA, MasterCard, DINERS, JCB, and AMEX—incur a zero-yen processing fee and are charged when the order is confirmed. Convenience store prepayments are supported at Seven-Eleven, Lawson, FamilyMart, Ministop, Daily Yamazaki, and Seicomart for orders below 300,000 yen, with processing tiers of 240 yen for totals under 10,000 yen, 285 yen under 30,000 yen, 580 yen under 100,000 yen, and 600 yen below 300,000 yen. Paidy post-payment carries a 220 yen administrative fee per order, consolidated via monthly SMS and email statements issued between the 1st and 5th of the following month, payable by the 27th through direct debit, bank transfer, or convenience store settlement.

Domestic and International Shipping Policies

Domestic deliveries within Japan rely on Sagawa Express and Yamato Transport—including home delivery, Nekopos mailbox drop, and cool delivery options—assigned automatically based on package contents. Standard domestic shipping is set at 880 yen per order and typically arrives within one to three days following dispatch. International distribution is handled through DHL only for regions activated in the storefront's checkout system, with region-specific freight rates and applicable customs duties incorporated directly into the order total. For fans retrieving purchases on-site rather than opting for home dispatch, a venue pickup system usage fee of 330 yen is applied to the order.

Customer Support and Defect Claims

Overseas buyers must note that items without active international checkout support are restricted to Japanese addresses, including after-sales replacements. All claims regarding defective, faulty, or missing items must be submitted within seven days of domestic receipt by the primary account holder using their registered phone number. In cases involving third-party forwarding services, large multi-address orders, or transferred packages, customer support may require unboxing video footage recorded upon delivery before processing an exchange or replacement.